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How 17j77 Handles Your Personal Information

This Privacy Policy explains exactly what data 17j77 collects when you open an account, make a deposit through bKash, Nagad or Rocket, or contact our support team.

Account data protectionbKash, Nagad, Rocket wallet privacyTransparent data useYour right to request deletionSecure data storage
17j77 How 17j77 Handles Your Personal Information
DATA HANDLING IN PRACTICE

How We Protect and Manage Your Information

Our data handling practices are built around four areas: how your account information is secured, how cookies work on our platform, how long we keep your records, and what steps you can take to update or remove your data. Each area is described below so you know exactly where your information goes and who can access it.

Account Security and Encryption

Your login credentials and wallet details are encrypted in storage. When you verify an OTP during login or a Rocket payment, that session is protected end-to-end between your device and our servers.

Cookies and Session Tracking

We use session cookies to keep you logged in across pages and analytics cookies to understand how features are used. You can adjust cookie preferences through your browser settings at any time.

Data Retention and Account Closure

Active account data is retained for the lifetime of your account. After closure, we keep a minimal record for internal compliance purposes, then delete or anonymise the remainder according to our retention schedule.

Requesting Changes or Deletion

Submit a data request through live chat or the Help Centre in your account. We will confirm receipt and respond within the timeframe required by our internal data handling procedures.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to ask about the data we hold on your account, request a correction, or ask us to remove your information, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered mobile number — the same one linked to your bKash, Nagad, or Rocket wallet — so we can locate your account record without delay.

Live Chat Start a live chat session from the 17j77 website. State that your message is a privacy request so our team routes it to the right person straight away.
Email Support Send your privacy request to our support email address found in your account settings. Include your account username and registered wallet number in the message.
Account Help Centre Log in to your 17j77 account and navigate to the Help section. From there you can submit a data request ticket and track its status directly inside your account.

Privacy Policy Questions We Get Asked Most

These are the questions we hear most often about how 17j77 handles your personal data, your wallet information, and your rights as an account holder. If your question is not covered here, reach out through live chat or the Help Centre inside your account.

We store your registered wallet number for as long as your account is active. It is used to match deposits and verify withdrawals. You can request an update to this detail through account support.

Yes. Submit a deletion request through live chat or the Help Centre. We will process it in line with our retention schedule. Some minimal records may be kept for internal compliance before full deletion.

We share only what is necessary with payment processors — bKash, Nagad, Rocket — to complete your transaction. We do not sell or pass your data to marketing or advertising third parties.

We collect your IP address, device type, and login timestamp. This helps us detect unusual access patterns and flag any login that does not match your usual device or location.

Log in to your account and open the Help Centre, or contact support via live chat. Provide your registered wallet number so we can find your record and process the correction promptly.

Your data rights and our ability to serve your account depend on your local law and the eligible regions our platform covers at the time. Players in Dhaka and other locations should check current eligibility before relying on any service.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.